Shipping policy

Last Updated: August 2026

At The Organic Closet, we aim to process and deliver every order safely and efficiently.

1. Order Processing

All confirmed orders are generally processed and dispatched within 24–48 business hours.

For the purpose of order processing, business days mean Monday to Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will generally be processed on the next working day.

During festive seasons, promotional events, adverse weather conditions, or unforeseen circumstances, dispatch timelines may be extended. Customers will be informed whenever reasonably possible.

2. Domestic Shipping – India

Orders shipped within India are generally delivered within 5–9 business days from the date of dispatch.

Please note that delivery timelines are estimates and are not guaranteed. Actual delivery may vary due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • Government restrictions

  • Remote or difficult-to-service locations

  • Other circumstances beyond our reasonable control

3. Shipping & COD

Free shipping is available on all orders, with no additional shipping charges.

Cash on Delivery (COD)

COD is available on orders below ₹3,999.

A ₹199 partial payment is required at checkout to confirm a COD order. This amount is adjusted against the total order value and is not an additional charge.

The remaining balance will be payable at the time of delivery.

For example:
Order value: ₹2,799
Partial payment at checkout: ₹199
Balance payable on delivery: ₹2,600

Orders of ₹3,999 and above are available on prepaid payment only.


4. International Shipping

International shipping is available to selected countries.

International shipping charges are calculated based on factors including:

  • Destination country

  • Package dimensions

  • Package weight

  • Applicable courier charges

International delivery timelines vary depending on the destination and courier network.

Customers are solely responsible for any customs duties, import taxes, VAT, clearance charges, or other local charges imposed by the destination country.

The Organic Closet shall not be responsible for delays caused by customs clearance or other procedures in the destination country.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information.

The Organic Closet shall not be responsible for failed or delayed deliveries caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect contact number

  • Unavailability of the customer

  • Failure to respond to courier calls or delivery attempts

Additional shipping charges may apply if an order needs to be re-dispatched due to customer-related delivery failure.

6. Package Inspection

Customers are advised to inspect the package before accepting delivery.

If the package appears:

  • Tampered

  • Torn

  • Opened

  • Severely damaged

customers should either refuse delivery, wherever possible, or record a complete unboxing video before opening the parcel.

A complete unboxing video is mandatory for damage-related replacement claims.

7. Failed Delivery

Delivery may be considered failed where the shipment cannot be delivered due to:

  • Incorrect address

  • Incorrect contact number

  • Customer being unavailable after multiple delivery attempts

  • Customer refusing to accept the shipment

In such cases, The Organic Closet reserves the right to charge additional shipping charges for re-dispatch.

Repeated failed deliveries or refusals may result in restrictions on future COD orders.

8. Force Majeure

The Organic Closet shall not be liable for shipping delays caused by circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, pandemics, government restrictions, strikes, transportation disruptions, courier network failures, war, civil disturbances, or other unforeseen events.

9. Contact Us

For shipping-related questions, please contact:

Email: help@theorganiccloset.com
Website: www.theorganiccloset.com

We aim to respond to customer queries within 24 business hours.