Refund policy

Last Updated: August 2026

At The Organic Closet, we carefully inspect and pack our products to maintain high standards of quality, safety, and hygiene.

1. No Return Policy

For hygiene, safety, and quality reasons, The Organic Closet follows a No Return Policy.

Products once delivered cannot be returned unless they qualify under the Replacement Policy described below.

2. Eligible Replacement Cases

A replacement request may be accepted only in the following circumstances:

  • Wrong product delivered

  • Product received in damaged condition

  • Manufacturing defect

  • Missing parts or incomplete order

All replacement requests are subject to verification and approval by our Quality Assurance Team.

3. Replacement Request Timeline

Replacement requests must be raised within 48 hours of delivery.

Requests submitted after 48 hours may not be accepted.

Upon approval, the replacement product will be dispatched at no additional cost to the customer.

If the same product is unavailable, The Organic Closet may, at its discretion:

  • Provide an equivalent product of similar value; or

  • Issue an applicable refund

4. Documents & Evidence Required

To process a replacement request, customers must provide:

  • Order number

  • Clear photographs of the product

  • Photographs clearly showing the defect, damage, or issue

  • A complete unboxing video recorded continuously from before opening the parcel until the product is fully unpacked

Failure to provide the required evidence may result in rejection of the replacement request.

5. Cases Not Eligible for Replacement

Replacement or exchange will not be accepted where:

  • The product has been used

  • The product has been washed

  • The product has been intentionally damaged

  • The customer has changed their mind after delivery

  • The customer ordered the incorrect product, size, colour, or variant

  • The product is returned without its original packaging, tags, labels, manuals, or accessories, where applicable

  • Damage has occurred due to improper handling, misuse, negligence, or normal wear and tear

  • The issue relates only to natural variations associated with handmade products

6. Handmade Product Variations

Minor variations in stitching, fabric texture, wood grain, colour, handcrafted finish, shape, or appearance are natural characteristics of handmade products and do not qualify as manufacturing defects.

Natural wood products may have unique grain patterns, textures, and colour variations.

7. Refund Eligibility

Refunds may be issued only in the following circumstances:

  • Eligible order cancellation before dispatch

  • Replacement cannot be provided after verification

  • Order cancelled by The Organic Closet due to stock unavailability

  • Order cancelled by The Organic Closet due to a technical or pricing error, where applicable

All refunds are subject to verification and approval.

8. Refund Processing Time

Approved refunds will generally be initiated within 5–7 business days.

For prepaid orders, eligible refunds will be credited to the original payment method.

For eligible COD refunds, the applicable amount will be transferred to the customer's verified bank account.

The actual time taken for the refund to reflect in the customer's account may vary depending on the bank, payment gateway, or financial institution.

9. COD Advance Refund

For Partial COD orders, customers may be required to pay a ₹200 advance at the time of placing the order.

If the order is cancelled before dispatch, the ₹200 advance will be refunded, subject to the applicable cancellation terms.

If the customer refuses delivery without a valid reason, the ₹200 COD advance shall be non-refundable.

The Organic Closet reserves the right to restrict COD availability for customers with repeated order refusals or failed deliveries.

10. Cancellation After Dispatch

Once an order has been dispatched, cancellation requests cannot be accepted.

If a customer refuses a dispatched shipment, the COD advance may be non-refundable and additional shipping charges may apply for any re-dispatch, where applicable.

11. Contact Us

For replacement or refund-related queries, please contact:

Email: help@theorganiccloset.com
Website: www.theorganiccloset.com

Customers should include their order number when contacting us regarding an order.

We aim to respond to customer queries within 24 business hours.

12. Policy Acceptance

By placing an order on The Organic Closet website, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.